Our Philosophy

We believe in individual attention to clients as well as the traditional values expected of solicitors:

  • Competence

  • Confidentiality

  • Integrity

  • Professionalism

Time can be important when dealing with some issues. Prompt and immediate advice, combined with the right sort of action, can resolve long-term conflicts as well as avoid lengthy (and costly) litigation.

We are committed to providing legal services to all, whether funded by legal aid, no win no fee or on a private paying basis.

Our services to you

To all clients, we aim to offer friendly and helpful advice in a relaxed environment.

Many years of practising in Dorset have given the firm a reputation unsurpassed in the local community.

 
Client Testimonials

“Could not have asked for a better service”

May 2022

“Thank you so much Di for everything you have done.”

March 2022

“Service excellent”

January 2022

“Very satisfied with the help given”

December 2021

“It was an absolute pleasure having Elaine deal with our case”

November 2021

“Hi Di Thank you from the bottom of my heart”

October 2021

“Dear Elaine Thank you so much for helping me through my settlement”

September 2021

“Positive and supportive”

August 2021

“Charlotte has been an absolute pleasure to deal with. She is polite, friendly and professional and could answer any questions we asked of her. We would without any hesitation, recommend Charlotte’s services to the wider community”

July 2021

“The sale was completed very quickly and efficiently”

June 2021

“Dear Simon  ~ I am extremely grateful for the support, guidance, forbearance and professionalism you have shown me throughout this process. It means more than I can encapsulate is this short form of words. Needless to say but “thank you”

May 2021

“Good service in difficult times”

April 2021

“I would like to place on record my appreciation of the prompt and professional assistance that Marcus provided throughout.”

March 2021

“Fiona was very fast and effective when taking action relevant to the case. I think she did a very good job”

February 2021

“Excellent Service” from Ruth Mills

January 2021

“We are very happy with the friendly and professional service we received”

December - 2020

“Fiona was extremely helpful”

November - 2020

“Elaine, please accept my gratitude and thanks for all your hard work on my case”

October - 2020

“ I would like to thank you (Fiona Ball) personally for your promptness in dealing with many problems in the sale of Unit K.”

July 2020

“A polite, efficient and knowable process, helping us to achieve our objectives without pressures of any kind. The business being completed despite the COVID-19 lockdown”

June 2020

“Your staff were helpful and explained things, so I knew what was happening at all stages”

May 2020

“Great job by Danielle-Elyse Fordham”

April 2020

“Were very pleased with our solicitor”

March 2020

“Melamine Browning has been fantastic in dealing with my case from start to finish.”

February 2020

"Hi Tania. Thank you so much for your support and help throughout today and at such short notice too.”

December 2019

“The service I received from Fiona & Pauline was outstanding.”

January 2020

"Ruth Mills was very helpful when I was making my will”

November 2019

"Good job well done and many thanks to Fiona & Pauline."

October 2019

"Impressed with Fiona Ball"

September 2019

“Was more than impressed by Mustoe Shorter”

August 2019

 

Official Information

SRA ID: 302589.

Contracted with the Legal Aid Agency.

Partners of Mustoe Shorter are Simon Brimacombe and Stephen Forsey of 7-8, Frederick Place, Weymouth, Dorset DT4 8HQ

The SRA Code of Conduct can be found at www.sra.org.uk.

VAT registration number: 323 709 664

Details of the firm`s professional indemnity insurance can obtained by emailing info@mustoeshorter.co.uk.

Cybercrime Warning - Avoid Being a Victim

Cyber fraud is a real and increasing threat particularly the risk of criminals intercepting emails and fraudulently changing legitimate bank account details with the objective of stealing your money.  Please note that Mustoe Shorter`s bank account details will not change during the course of a transaction and will remain as detailed in our initial correspondence.  We will not e-mail you our bank details as e-mails are not secure.  Please be vigilant and ensure caution at all times when responding to any requests for your bank details. We will not accept responsibility if you transfer money into an incorrect bank account

Legal Statement

Our website and what we say in it are intended as a general guide to the firm and we who work in it.  What we say here is not legal or professional advice. When we give you that, then you can rely upon it. We do not accept responsibility for what is given in information found in the content of any of the links in this website on to other websites.

Privacy Statement

We do all we can to protect your privacy, on or off-line.

We may ask you to provide us with personal details that help us to gain a better understanding of how we can advise you.

This information is confidential and will only be passed on to people in the firm who need to know about it. Any information passed to us by any means will not be disclosed to any third parties without your permission.

Some of our digital dictation/transcription is outsourced to UK based transcription company, Quest Information Systems t/a DictateNow.  DictateNow are fully compliant with the requirements of the SRA and the GDPR and are certified to ISO27001 standard

Please note that the internet (including e-mail systems) is never a totally secure medium.  Because of this, we cannot guarantee the permanent confidentiality of information supplied to us electronically.

The firm`s Data Protection Officer is the Business Manager

 

Complaints Procedures

We are committed to providing a high quality legal service to all our clients.

When something goes wrong we need you to tell us about it so that we can do our best to resolve the problem. This will also help us to improve our standards.

Making a complaint will not affect how we handle your case.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

Our Complaints Procedure

If you would like to make a complaint you should contact Simon Brimacombe who is in charge of client care. You can write to him at 7-8 Frederick Place, Weymouth, Dorset. DT4 8HQ or email him at simon.brimacombe@mustoeshorter.co.uk

What will happen next?

1.      Within 2 days of receiving your complaint Simon will send you a letter of acknowledgement. He will record your complaint in our central register and open a file for your complaint. He will inform you whom will be dealing with your complaint.

2.     The complaint handler will then start to investigate the complaint. They will ask the person who is working on your file to provide them with a written report in response to your complaint. If they are unclear about any aspect of your complaint, they will contact you for clarification. They will also examine your file and carry out any other enquiries that they feel are necessary.

3.      They will aim to complete their investigation within 8 weeks of receiving your complaint. They will then write to you setting out their findings and if appropriate suggest a solution for resolving your complaint.

4.      If the investigation is going to take longer than 8 weeks they will let you know and provide you with a date by which the investigation will be completed..

5.      If you are not happy with either their findings or their suggestions to resolve your complaint, please let them know. They will review their decision and write to you confirming our final response on your complaint. They will do this within 7 days of receiving your response

6.     If you are still not happy with their decision you should contact the Legal Ombudsman. They are independent and will investigate your complaint. Their website is at www.legalombudsman.org.uk and their contact details are as follows: :

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Write: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Staff Diversity Data July 2021

Mustoe Shorter Solicitors & Advocates is required by the Solicitors Regulation Authority (SRA), to invite all staff to complete a diversity questionnaire prepared by SRA.

There is no requirement for staff to participate or reply to all the questions. At the time of the gathering of information during July 2021 the firm consisted of 22 persons including Partners.

8 replies were received, given the small number of returns, and to protect the identity of those who replied a summary of the data is out below

  • Of those who replied the majority are Female.

  • The full results have been reported to the SRA in July 2021.